SHUNGA TOKYO Returns & Exchange Policy

Thank you for purchasing products from SHUNGA TOKYO (operated by the Wa-Modern Lifestyle Association). This policy outlines the conditions for returns and exchanges of products purchased on this website.

1. Basic Policy

As SHUNGA TOKYO products are made-to-order (produced one by one after an order is placed), returns and exchanges due to customer convenience (e.g., difference in image, size difference, change of mind) are generally not accepted. Please be sure to check the specifications, size chart, and material description on the product page before placing your order.

2. Cases Where Returns/Exchanges Are Possible

We will only accept returns or exchanges in the following cases:

1. If the product was damaged during shipping.
2. If there was a clear manufacturing defect in the product (e.g., significant sewing defect, missing or largely misaligned print).
3. If you received a different product than what you ordered (e.g., wrong size, wrong color, different item).

Normal wear and tear, wrinkles from use, slight print unevenness, and other individual differences that arise due to the nature of on-demand manufacturing are not considered defects.

3. Application Deadline

Please contact us within 7 days of product arrival. We will not be able to respond to requests received on or after the 8th day.

4. How to Apply

Please contact us at the email address below with the following information:

• Order number
• Your name
• Details of the defect (damaged area, symptoms, etc.)
• Photos of the defective area (multiple photos facilitate confirmation)

Contact: info@shungatokyo.com

*For returns and exchange inquiries, we generally only accept requests via email.

5. Response After Confirmation

After reviewing the information you provided, our association or the manufacturing contractor (e.g., Printful) will assess the situation and respond in one of the following ways:

• Exchange with a non-defective product (from stock or new production)
• Refund of the product price and shipping fee

If a return is necessary, our association will bear the shipping costs.

6. Refund Processing

If a refund is confirmed, we will initiate the refund process within 7 business days after confirming the defect. Refunds will generally be made to the same payment method used for the purchase. Please note that it may take several days to several weeks for the refund to reflect in your account, depending on the processing schedule of credit card companies and payment service providers.

7. Returns/Exchanges Due to Customer Convenience

As stated in Section 1, returns and exchanges due to customer convenience, such as size differences or differences in perception from the image, are generally not accepted. Please utilize the size chart on the product page, and if you have any concerns, please contact info@shungatokyo.com before placing your order.

8. International Shipping

This policy applies to sales within Japan. The return and exchange policy for international shipping will be stipulated separately in English (planned for v2).

9. Contact Information

Wa-Modern Lifestyle Association
SHUNGA TOKYO Customer Support
2-15-6-203 Iwatonan, Komae-shi, Tokyo
Email: info@shungatokyo.com
Business Hours: Weekdays 10:00 AM – 6:00 PM (excluding weekends, public holidays, and New Year holidays)

Addendum
This policy shall come into effect on May 1, 2026.